Mphasis Recruitment Program 2025 | Customer Support Officer
Mphasis is hiring candidates for the role of Customer Support Officer for its Pune and Mangalore locations. Check out the complete details below:
💼 Company Name:
Mphasis
🎓 Required Education:
Any Graduation
🛠 Required Skills:
- Computer Operating – Intermediate
- MS Office – Intermediate
- Avaya/Phone Operating – Beginner
📂 Job Category:
Customer Support
👩💻 Experience:
1 – 3 Years
✨ Program Highlight:
Pay After Placement Training Program – Get Placed in Top MNCs
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📌 Job Details:
- Position: Customer Support Officer
- Location: Pune / Mangalore
- Salary Package: As per Company Standards
- Type: Full Time
- Education Level: Graduation
✅ Qualifications:
Mphasis is looking for graduate freshers with excellent communication skills.
🧑💼 Behavioral Skills:
- Positive energy & attitude
- Self-learner
💻 Technical Skills:
- Computer Operating – Intermediate
- MS Office – Intermediate
- Avaya/Phone Operating – Beginner
- Fluent English (spoken & written)
- Business communication with neutral accent
- Typing Speed – 30 WPM
- Active listening & probing skills
- Basic Insurance knowledge
🔄 Process Skills:
- Handle customer queries via inbound/outbound calls & emails within SLA
- Record interactions in client system with proper classification
- Use knowledge base and follow defined processes
- Ensure customer satisfaction through follow-ups & closures
- Passion for customer service
- Comfortable with rotational shifts, extended hours, and weekly offs
- Must clear V&A and online typing tests
🌍 About Mphasis:
Mphasis applies next-generation technology to transform global enterprises. Its Front2Back™ Transformation approach leverages cloud and cognitive solutions to deliver hyper-personalized digital experiences. With strong domain expertise, innovative tools, and reference architectures, Mphasis helps businesses stay ahead in a changing digital world.
📢 Application Process:
👉 Apply here: Click Here To Apply (Apply before the link expires)
⚠️ Note: Only shortlisted candidates will receive a call letter for further rounds.
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